Refund Policy

Effective Date: 21/10/2024

1. Overview

At [Your Company Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand the terms under which returns, refunds, or exchanges are accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and Unopened: The product must be in the same condition that you received it, unopened, and in its original packaging.
  • Receipt or Proof of Purchase: You must provide a receipt or proof of purchase to process your return.

3. Return Period

  • You have 30 days from the date of delivery to request a return. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened Products: Any item that has been opened or partially used.
  • Discounted or Sale Items: Items purchased on sale or with a discount code are not eligible for a refund.
  • Custom Orders: Custom or personalized orders cannot be refunded.

5. Refund Process

If your return is approved, we will process your refund within 7-10 business days to your original method of payment. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card provider.

6. Shipping Costs

  • Return Shipping: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Original Shipping Fees: If you receive a refund, the cost of the original shipping will be deducted from your refund.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@mimosarootbarkshop.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund at no extra cost to you.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at info@mimosarootbarkshop.com and provide details of the issue.

9. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@mimosarootbarkshop.com with your order number and reason for the return.
  2. Wait for Approval: We will review your request and respond within 2-3 business days with instructions on how to proceed.
  3. Ship the Item: Once your return is approved, ship the item back to the address provided. Include your order number and any additional details in the package.

10. Contact Information

If you have any questions about our refund policy, please contact us at:

  • Email: info@mimosarootbarkshop.com
  • Phone: +16463976765